Website Privacy Policy

About this policy

This Website Privacy Policy describes information associated with your use of this website. Information created or maintained as part of therapy services is governed by separate privacy, confidentiality, and client rights requirements. This policy applies to people who visit this website and is separate from the clinical privacy notices that govern your protected health and clinical information once you become a client.

Who this website is for

The Emotional Aid Counseling provides information about online therapy services available to eligible adults physically located in Texas.

Information you provide voluntarily

When you use the website to get in touch, you may choose to provide basic contact details such as your name, email address, phone number, and the message you send through a contact form. We use this information only to respond to your inquiry and to schedule a consultation if you request one.

Please do not send clinical information through this website

Ordinary website contact forms and regular email are not secure channels for health information. Please do not submit sensitive medical, mental health, or clinical information through the website contact forms or regular email. Confidential clinical communication should take place through the secure client portal or another secure method provided by The Emotional Aid Counseling after a therapeutic relationship has been established.

Basic website data and analytics

When you visit the website, limited technical information may be collected automatically, such as: browser type, device type, approximate geographic region (such as country or state), the referring page (how you arrived at the site), the pages you visit, and general website usage information. This information is used only to understand how the website is used and to improve it.

Why we use this information

We use website information to operate and secure the website, respond to inquiries, schedule consultations, understand in general how visitors use the website, improve website content and functionality, and meet applicable legal and professional obligations.

We do not use website information to build behavioral profiles of visitors or target them with advertising.

Analytics tools we use

For now, we use Hostinger's built-in website analytics only. We do not add Meta Pixel, Hotjar, Google Ads tracking, session replay tools, retargeting pixels, or similar behavioral tracking technology to this website.

Third party services

The Emotional Aid Counseling may use service providers that are necessary to operate the website and the practice.

Currently, these services may include Hostinger for website hosting and website analytics, along with scheduling, communication, client portal, and secure video platforms used by the practice.

When you follow a link to an external scheduling, communication, video, or client portal service, that service may maintain its own privacy policy and terms governing information submitted directly to it.

No sale of personal information

The Emotional Aid LLC does not sell personal information to data brokers or third parties for their own marketing purposes.

Security

Reasonable technical and organizational safeguards are used to protect the information collected through this website. However, no method of transmission over the internet, and no method of electronic storage, can be guaranteed to be completely secure. We encourage you to avoid sending sensitive clinical information through ordinary website channels.

Children

The Emotional Aid Counseling provides therapy services for adults. This website is not intended to knowingly collect personal information directly from children under 13. If you believe a child has provided us with personal information through the website, please contact us so we can delete it.

Cookies and similar technologies

The website may use cookies and similar technologies when they are necessary for website functionality, remembering your preferences, or basic analytics. We do not state that we use Google Analytics, Meta Pixel, Hotjar, or any specific third-party tracker unless that tool is actually activated on the website. You can control or delete cookies through your browser settings; doing so may affect some website features.

Your choices

You may contact The Emotional Aid Counseling with questions about personal information you have submitted through this website and may request that website inquiry information be corrected or deleted when appropriate and when we are not legally required to retain it.

You may also control or delete cookies through your browser settings. Changing cookie settings may affect some website features.

Records and client rights

Information about requesting health records, Texas professional licensing complaints, consumer privacy complaints, and other client rights is available on our Texas Client Rights page.

Electronic disclosure of health information for Texas clients

Texas law provides protections regarding the electronic disclosure of protected health information. When authorization is required for an electronic disclosure, The Emotional Aid Counseling obtains the applicable authorization in accordance with Texas law. Additional information is available on our Texas Client Rights page.

Changes to this policy

We may update this Website Privacy Policy from time to time. The "last updated" date above reflects the most recent revision.

Contact

If you have questions about this Website Privacy Policy, you may raise them during your consultation or through the contact channel provided on the website. For questions about your clinical information, see our U.S. Notice of Privacy Practices.